Privacy Policy
At Tryangle, your privacy is our top priority. We deeply appreciate the trust you place in us when you choose to shop with our brand, and we are committed to protecting the personal information you share with us. This Privacy Policy explains in detail how Tryangle Fashion (“Tryangle”, “we”, “our”, or “us”) collects, uses, stores, protects, and shares your personal data when you interact with our online platforms.
This includes your use of our website, mobile applications, and related digital services, collectively referred to as the “Tryangle Services.” Whether you are browsing our collections, placing an order, submitting feedback, or signing up for exclusive offers, this policy ensures transparency and clarity on how your data is handled.
By accessing or using any of the Triangle Services, you expressly agree and provide your consent to our practices regarding the collection, usage, storage, and disclosure of your personal information, as described in this policy. This includes sensitive information that may be required to fulfill our obligations to you or improve your experience.
We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns. Our goal is to ensure that your experience with Triangle is not only stylish and seamless—but also secure and trustworthy.
1. What Personal Information Do We Collect?
At Tryangle, we collect various types of personal information to ensure we can offer high-quality, personalized, and secure services to our customers. The information we collect helps us to fulfill orders efficiently, enhance your shopping experience, ensure compliance with legal obligations, and continuously improve our platform and services.
We collect personal information through three primary sources:
A. Information You Provide Directly
These are the details you willingly submit to us during your interaction with Tryangle Services, including (but not limited to):
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Contact Information:
Your full name, mobile number, email address, and residential or shipping address. This allows us to communicate with you regarding your orders, offers, account status, and support queries. -
Account Credentials:
When you create an account with Tryangle, you provide a username and a password. These are stored securely using encryption methods to protect your account from unauthorized access. -
Order Information:
Details related to your purchases such as selected items, product sizes, billing address, payment method, order history, and preferences are collected to process and fulfill your orders smoothly. -
Fashion Preferences & Measurements:
If you voluntarily provide measurements (e.g., chest, waist, hip) or style preferences during customization or tailoring requests, we store them securely to ensure your future orders are processed with precision. -
Communication Records:
Any messages you send through our website forms, customer service chat, or via email (e.g., queries, complaints, or feedback) may be recorded to improve support and training.
B. Information We Collect Automatically
When you interact with Tryangle Services through our website or mobile application, we automatically gather certain technical and behavioral data to help us tailor your experience and improve platform performance. This includes:
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Device & Browser Details:
Information such as your device type, operating system, browser type/version, screen resolution, and settings are collected to optimize our site for your device. -
IP Address & Location (approximate):
We may log your IP address and infer a rough location (city or region) to personalize delivery options, language, and currency preferences. -
Usage Data:
This includes your interaction with our platform such as the pages you visit, time spent on each page, clicks, search terms, and products viewed. This helps us recommend products that match your taste and simplify navigation. -
Cookies and Identifiers:
We use cookies, session tokens, and other identifiers to recognize your browser or device, remember your preferences, keep you logged in, and deliver personalized ads or content.
C. Information from Other Sources
In some cases, we collect relevant information from trusted third parties to enhance your experience and maintain up-to-date records. Examples include:
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Delivery Partners:
Updated shipping or contact information from courier services in case of failed or redirected deliveries. -
Payment Gateways and Banks:
Confirmation details for payments, refunds, or verification purposes from authorized financial partners. -
Social Media Platforms or Campaign Partners:
If you interact with us through Facebook, Instagram, or other platforms (e.g., participating in contests, sharing reviews), we may collect basic profile information and engagement insights. -
Publicly Available Data or Marketing Affiliates:
Occasionally, we may receive demographic insights or aggregated data from data enrichment services for marketing or user profiling, but only in compliance with applicable laws.
2. How Do We Use Your Information?
We use the personal information you share with us to ensure smooth operations, improve your shopping experience, and safeguard both you and our platform. The purposes for which your information is used include:
🔹 Order Processing & Fulfillment
We use your details to confirm orders, process payments, generate invoices, coordinate with delivery partners, and ensure that your products are shipped and delivered accurately and on time.
🔹 Communication & Notifications
Your contact information allows us to:
- Send updates regarding your order status, shipping, and delivery.
- Notify you about changes to our services, offers, or terms.
- Respond to your queries, support requests, or product inquiries via email, SMS, or in-app notifications.
🔹 Customer Support & Dispute Resolution
We access your submitted information to resolve complaints, track your service history, and provide a seamless and personalized support experience whenever you need assistance.
🔹 Website Optimization & Personalization
Behavioral and device data help us:
- Understand how users interact with Triangle Services.
- Enhance website layout, loading speed, and overall usability.
- Customize your experience by showing relevant products, collections, and curated recommendations.
🔹 Product Recommendations & Marketing
We use your browsing history, purchase trends, and preferences to:
- Suggest products or collections that suit your style.
- Offer personalized deals, promotions, and shopping inspiration.
🔹 Compliance with Legal Requirements
We may process your data to comply with applicable laws, tax regulations, or government reporting mandates, including KYC norms for sellers or refunds.
🔹 Security & Fraud Prevention
To maintain the integrity of our platform, we monitor for suspicious activity, enforce platform policies, and prevent fraudulent transactions or unauthorized access to your account.
3. Cookies and Tracking Technologies
We use cookies and similar tracking tools to improve your shopping experience on Tryangle. These technologies help us:
- Remember your login and preferences
- Display personalized product recommendations
- Monitor site performance and fix technical issues
You can manage or disable cookies through your browser settings. However, please note that some features of the site may not function properly if cookies are turned off.
4. How Do We Secure Your Data?
At Tryangle, we are committed to safeguarding your personal information and employ industry-standard security practices to protect it from unauthorized access, misuse, or disclosure. Our security framework includes:
🔒 Data Encryption
All sensitive data transmitted through Tryangle Services is protected using SSL/TLS encryption protocols, ensuring that your information (such as login credentials and payment details) remains confidential during transmission.
💳 Secure Payment Processing
We partner with trusted payment gateways that are PCI DSS (Payment Card Industry Data Security Standard) compliant, ensuring your financial data is processed through encrypted and verified channels.
🔐 Controlled Access to Sensitive Information
Access to stored personal data is strictly limited to authorized personnel and systems only. Internal access is monitored, logged, and reviewed regularly to prevent misuse.
🛡️ Identity and Access Verification
In certain cases—especially related to account recovery, order disputes, or fraud checks—we may request identity verification documents to protect your account and ensure transactions are legitimate.
📢 User Responsibility
We encourage you to maintain the confidentiality of your account information and always log out after using our services, especially on shared or public devices, to prevent unauthorized access.
5. Contact and Grievance Officer
We at Tryangle are committed to addressing your concerns regarding the privacy and security of your personal information. If you have any questions, complaints, or wish to raise a grievance about how your data is collected, stored, or used—or if you believe your privacy rights have been violated—you may reach out to our designated Grievance Officer.
Our Grievance Officer will review your concerns in a fair and timely manner, in accordance with the applicable provisions of the Information Technology Act, 2000, the Consumer Protection Act, 2019, and any other relevant data protection regulations.
Grievance Officer Contact Details:
- Name: Mr. Md Hamza
- Designation: Grievance Officer
- Email: info@triangle.com
- Phone: +91-9000597979
- Office Hours: Monday to Friday, 10:00 AM – 6:00 PM IST
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Postal Address:
Triangle Fashion Retail Pvt. Ltd.
8-2-268/C/11, Venkateshwara Nagar,
Aurora Colony, Banjara Hills,
Hyderabad, Telangana 500034